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Tired of Manual Call Scoring?
Automate it with AI
Holistic QA Analysis
- Quickly see under performing agents(agents needing coaching.)
- Get Holistic overview of your agent performance month over month.
- See company wide problem areas and trends.
AI Call Scoring & Coaching
NonStopQA produces comprehensive scoresheets for agents calls, based on YOUR internal guidelines.
Automatically see if agents are:
- Following company policies and procedures
- Addressing customer objections and inquiries
- Posing compliance risks
AI Call Summaries
NonStopQA produces AI summaries that highlight key points for a quick overview.
Multilingual Transcription
Our transcription services offer world-class quality, handling a variety of speech paces and accents, and supports 12 languages, including English, isiXhosa, isiZulu, Afrikaans, and many more
Sentiment & Pacing Analysis
Analyze sentiment and pacing to ensure agents speak at an appropriate speed and maintain a friendly demeanor.
AI Call Scoring & Coaching
NonStopQA produces comprehensive scoresheets for agents calls, based on YOUR internal guidelines
Transcription
Our transcription services offer world-class quality, handling a variety of speech paces and accents, and include speaker labels.
Languages
Our speech-to-text feature supports 12 languages, including English, isiXhosa,isiZulu,&Afrikaans, German, Hindi, Arabic, Chinese, Japanese, Russian, Spanish, Portuguese, Korean, and Italian.
Sentiment & Pacing Analysis
Analyze sentiment and pacing to ensure agents speak at an appropriate speed and maintain a friendly demeanor.
About
How it works
Upload calls on our dashboard and have them Automatically scored, according to YOUR internal guidelines.
Additionally, get a verbatim transcription of the call, Actionable Agent Feedback, AI summary and other insights like sentiment and pacing.
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Nandipa Ncobo
Cape Town, South Africa
Jotgenie is able to capture many different accents and speech paces and transcribe them to near perfect notes.
Sara Wilsson
Designer
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Jena Karlis
Store Owner
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Matt Brandon
Freelancer
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John Larson
Entrepreneur
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Calculate your NonStopQA ROI
Please answer TWO simple questions to calculate your NonStopQA ROI
Current Process
Hours Spent Scoring Per Day
Calls Scored Per Day
With NonStopQA
Hours Spent Scoring Per Day
50% less time!
Calls Scored Per Day
2x more coverage!
Score 2X the calls in
Half the Time
Increasing call/QA coverage and enabling faster & more comprehensive feedback to more agents
Happy Users
Calls processed
About
Founded in 2022, Puzzlcat Software is a South African
software development company. Our primary focus is on AI
productivity software. We aim to become a leading AI and
productivity software company in South Africa and globally.
Frank du Plessis
Managing Director
Thulani Tafeni
Business Director
Thomas Lombard
Marketing Director
Given Makhubela
Technical Director
Jamaine Shaik
Sales AssociatePricing
Free Plan
Try our Scoring system for free, no strings attached Try it free - no credit card required
R0 / month / seat
- Multilingual transcription with speaker labels
- AI Summaries: gather key information at a glance
- Sentiment & pacing analysis of the caller & callee
- Custom features
- Email & Phone support
QA Premium
Ideal for Call Centers looking for score many calls
R1399 / month / seat
- QA Management Dashboard with Analytics
- AI Call Scoring & Coaching
- Multilingual transcription with speaker labels
- AI Summaries: gather key information at a glance
- Priority Email & Phone support
Premium Business Plan
With more than twice the hours of the Business plan, this option is perfect for anyone who has a lot of meetings or needs extensive audio transcription.
R650 / month
- 250 hours of audio processing
- Speaker labels
- Priority Email & Phone support
Enterprise Plan
Ideal for companies that handle extensive monthly audio processing tasks
R1200 / month
- 500 hours of audio processing per month
- Speaker Labels
- Email & Phone support
NonStopQA ranked Top 200 out of 14,000 companies in Total Energies Startuppers of the Year 2024
Frequently Asked Questions
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How is my data stored and who has access?
To ensure the highest level of data protection, we use Google Cloud Platform (GCP) for all our data storage needs. Google upholds rigorous security protocols to maintain the privacy and integrity of your data. Google's data management practices are aligned with South Africa's (POPI Act). Our AI systems are designed with privacy in mind. We do not use your data to train our algorithms. No one has access to your data unless required to by law.
How long does it take to score a call?
It takes around 20% of the call recordings time e.g. a 1 hour call recording will take around 12 minutes to process.
Do you offer a free trial? & what are the terms?
Yes, we offer a free trial testing period for 60 days. Where you can try out Jotgenie for free and see if it works for you. This is no strings attached, no payment & no obligation trial. We will not charge you for the trial period.
Contact
Address
Cape Town, South Africa