.webp){kind=icon}
Tired of Manual Call Scoring?
Automate QA with AI
Automate 100% of your contact center call scoring, coaching, and POPIA-compliant quality assurance with AI.
Visual Call Timelines & Interactive Audio Waveform Analysis
Dive deep into individual calls with an interactive audio waveform. Instantly jump to crucial moments like the Needs Assessment, Value Proposition, or Objection Handling without having to listen to the entire recording.
- Visually identify who is speaking (Agent vs. Customer) to easily spot talking-over or long monologues.
- Use color-coded conversation tags to help QA teams review calls faster by skipping directly to key interactions.
Uncover Why Deals Are Lost
Stop guessing. Our AI maps objection volumes by reason—such as Price or Timing Stalls—giving you a clear picture of what is blocking your sales.
- Identify the top reasons for customer pushback company-wide.
- Equip agents with targeted rebuttals based on real call data.
Know Exactly Why You Lose Sales
Stop guessing why prospects are saying no. Automatically track and categorize lost deals by root cause—whether it's pricing concerns, lack of trust, or missing decision-makers.
- Extract real customer quotes (e.g., "too expensive" or "is this a scam?") tied directly to specific loss reasons.
- Identify your biggest drop-off points and adjust your sales script to proactively address the most common deal-breakers.
Track Every Phase of the Sale
Instantly verify if agents are successfully navigating from the Intro & Hook, through Discovery, and straight to the Close.
- Pinpoint exactly where agents are getting stuck in the script.
- Ensure all compliance and mandatory introductory points are hit.
Underperformers
Get a complete overview of your team's quality assurance metrics and immediately spot who needs help.
- Quickly see under-performing agents needing coaching.
- Track agent performance improvement month-over-month.
Client Testimonials
What our clients are saying about NonStopQA
Rewardsco
NonStopQA has transformed the way we review and analyse
customer interactions at Rewardsco. The
platform enables us to quickly uncover customer trends,
compliance risks, sentiment drivers, and
coaching opportunities across large volumes of calls,
significantly reducing manual review time
while improving the quality of our insights.
The ability to turn conversations into actionable and
executive ready reporting has enhanced both
our operational decision-making and quality processes.
Coupled with a highly responsive and collaborative support
team, NonStopQA has become a valuable
partner in helping us drive performance, efficiency, and
customer experience improvements across our
business.
Trusted By
Everything you need for total quality assurance
Powerful AI tools working seamlessly in the background.
AI Call Scoring & Coaching
NonStopQA produces comprehensive scoresheets based on YOUR internal guidelines.
- Following company policies and procedures
- Addressing customer inquiries accurately
- Posing compliance risks
AI Call Summaries
NonStopQA produces AI summaries that highlight key points. Get a quick, readable overview of lengthy calls in seconds without needing to listen to the entire audio file.
Multilingual Transcription
World-class quality handling various speech paces and accents. We support 12 languages, highly optimized for the local market, including English, isiXhosa, isiZulu, Afrikaans, and many more.
Sentiment & Pacing Analysis
Automatically analyze sentiment and pacing to ensure your agents are speaking at an appropriate speed and maintaining a friendly, professional demeanor at all times.
Calculate Your NonStopQA ROI
A human QA evaluator costs around R15,000/month and typically only manages to review 1-2% of contact center calls. Discover how much more coverage you achieve using our flexible pay-per-minute AI model.
Your Contact Center
Traditional Human Team
QAs You Can Afford
2
Calls Evaluated / Mo
800
Call Coverage
1.6%
With NonStopQA
Pricing Model
R0.31 / Min
Calls Evaluated / Mo
19,354
Call Coverage
38.7%
Pricing model
Pay For What You Use
Our pricing is highly flexible and completely transparent. Enjoy a pure pay-per-minute model based entirely on your usage.
- Pay-per-minute flexibility
- Small fixed platform fee
- Zero onboarding costs
- No hidden or additional costs
NonStopQA ranked Top 200 out of 14,000 companies in Total Energies Startuppers of the Year 2024
Frequently Asked Questions
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Duis aute irure dolor in reprehenderit
How is my data stored and who has access?
To ensure the highest level of data protection, we use Google Cloud Platform (GCP) for all our data storage needs. Google upholds rigorous security protocols to maintain the privacy and integrity of your data. Google's data management practices are aligned with South Africa's (POPI Act). Our AI systems are designed with privacy in mind. We do not use your data to train our algorithms. No one has access to your data unless required to by law.
How long does it take to score a call?
It takes around 20% of the call recordings time e.g. a 1 hour call recording will take around 12 minutes to process.
Do you offer a free trial? & what are the terms?
Yes, we offer a free trial testing period for 60 days. Where you can try out NonStopQA for free and see if it works for you. This is no strings attached, no payment & no obligation trial. We will not charge you for the trial period.
